Terms & Conditions
First Resource Computers will make every reasonable effort to protect your data. However, it is possible that data can be lost due to factors beyond our control. You, the customer, are responsible for backing up your data. We may back up your data for you at your request, if your system has the necessary components to do so onsite or by other means at our headquarters.
First Resource Computer will not be held responsible in any way for lost data, or any loss of revenue or income resulting from such loss. The customer understands that ALL DATA WILL BE LOST if we have to format your hard drive and it is not backed up, including any applications that are not included with your version of Windows, that you do not have legal CD’s for. You also understand that during the course of service data (personal files) can become corrupt or unusable, in such case you will not hold First Resource Computers responsible.
Please keep in mind also that if the Operating System Reload Service is required, you will be contacted first by us before we perform the service. You may opt to have us backup your information before we perform the service for an additional charge. An Operating System Reload requires that the computer hard drive be formatted and erased before reinstalling the Operating System software. An Operating System reload also requires that you reinstall all printer drivers, and additional computer programs you may have installed since the original purchase of the computer. We cannot restore computer programs from backup. They must be re-installed from their original sources.
Feel free to call us to check on the status of your computer any time. Most repairs take 1-4 business days to complete.
If you would like to see your computer repaired as fast as possible, feel free to call us and ask about the possibility and costs of a memory upgrade that can speed up the repair process.
Computers that are diagnosed as non-repairable or not cost effective for repair, will be disposed of if abandoned for over 30 days at our sole discretion. Any computers abandoned over 30 days without prior arrangements will be disposed of at our discretion. It is the customers responsibility to verify that we have the correct contact information on file which also appears printed on this sheet.